Return Policy
At Master Distributors, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied with your order, we offer a flexible return policy outlined below.
Eligibility for Returns
- Items must be returned within 10 days of the original purchase date.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items, such as custom orders or final sale items, are not eligible for return. These items will be clearly marked as non-returnable at the time of purchase.
Return Process
1. Initiate a Return: Contact our customer service team at [insert contact details] to initiate the return process. Please provide your order number, a brief description of the issue, and any relevant photos if the item is damaged or defective.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item. Items returned without an RA number may not be accepted.
3. Shipping: Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Inspection and Refund: Upon receiving your returned item, we will inspect it to ensure it meets the return eligibility criteria. Once approved, a refund will be processed to your original payment method within 5-7 business days. Please note that original shipping charges are non-refundable.
Exchanges
- If you wish to exchange an item for a different size, color, or model, please initiate a return and place a new order for the desired item.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately at [insert contact details]. We will arrange for a replacement or issue a full refund, including any shipping charges incurred.
*Contact Us*
- If you have any questions about our return policy or need assistance with your return, please contact our customer service team at sales@masterdistributors.ca.
Eligibility for Returns
- Items must be returned within 10 days of the original purchase date.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items, such as custom orders or final sale items, are not eligible for return. These items will be clearly marked as non-returnable at the time of purchase.
Return Process
1. Initiate a Return: Contact our customer service team at [insert contact details] to initiate the return process. Please provide your order number, a brief description of the issue, and any relevant photos if the item is damaged or defective.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item. Items returned without an RA number may not be accepted.
3. Shipping: Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Inspection and Refund: Upon receiving your returned item, we will inspect it to ensure it meets the return eligibility criteria. Once approved, a refund will be processed to your original payment method within 5-7 business days. Please note that original shipping charges are non-refundable.
Exchanges
- If you wish to exchange an item for a different size, color, or model, please initiate a return and place a new order for the desired item.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately at [insert contact details]. We will arrange for a replacement or issue a full refund, including any shipping charges incurred.
*Contact Us*
- If you have any questions about our return policy or need assistance with your return, please contact our customer service team at sales@masterdistributors.ca.